Refund & Returns

If you are not completely satisfied with your order, you can return it for a full refund or an exchange within 14 days. Bamboo Vera will issue a refund on unworn and unused items, excluding earrings unless faulty, & providing all pieces are returned in their original packaging along with the Bamboo Vera keepsake box & velveteen pouch .

Please ensure you complete the Returns form that is sent with your order and return this in your package. It is advisable to send the item by Recorded Delivery for your own records. Once item is received at Bamboo Vera and the package has been signed for by a member of staff only, we will process your refund.

You will need to cover the costs of postage for returns, but if the product is faulty, we will refund the postage to you. Please ensure you keep your proof of postage.

Please send items back to: Bamboo Vera Ltd, 78 Bridle Road, Maidenhead, Berkshire, UK SL6 7RT.

Please Note: Unfortunately for hygiene reasons we cannot exchange or refund earrings unless they are faulty.

Please Note: All enamelled pieces are hand-painted and colours/pattern will vary slightly.

This does not affect your statutory rights.

If you have any queries regarding delivery and returns, please contact our customer service team